JAZ Neo Saraya Palms

Hotel Description

You know what struck me first about JAZ Neo Saraya Palms? It’s got this refreshing unpretentious vibe that feels genuine – which honestly isn’t always easy to find in Makadi Bay where some resorts can feel a bit too polished and impersonal. The moment you walk into the lobby, there’s this airy openness that doesn’t scream “look how fancy we are” but more like “hey, relax, you’re on vacation.” I mean, it’s definitely well-maintained and stylish, but in that approachable way where you don’t feel like you need to dress up just to grab a coffee.

The location is actually pretty smart if you know the area. Makadi Bay can get crazy crowded during peak season (I’m talking December through March especially), but this spot sits just far enough from the main strip to avoid that constant buzz of tour groups and beach vendors – yet you’re still close enough to walk over when you want some action. The beach access is solid, and here’s something most people don’t mention: the water entry is really gradual, which makes it perfect for families or honestly anyone who isn’t trying to prove they’re an Olympic swimmer every time they want to cool off. Plus, the snorkeling right off the shore is surprisingly decent – saw some colorful fish without having to book an expensive boat trip.

What really won me over though are those little details that show someone’s actually thinking about guest experience. The rooms have proper blackout curtains (trust me, when that Egyptian sun hits at 5:30 AM, you’ll appreciate this), and the air conditioning doesn’t sound like a helicopter landing – I’ve stayed places where you had to choose between sleeping hot or sleeping through a mechanical symphony all night. The pool area gets good shade in the afternoon too, which might sound minor until you’re trying to read a book in 100-degree heat. Staff-wise, they’re genuinely helpful without being hovering – asked for restaurant recommendations and got actual local spots, not just the tourist traps. Food’s pretty good too, with enough variety that you won’t get bored if you’re staying more than a few days, though honestly the Egyptian breakfast spread alone could keep me happy – fresh bread, local cheeses, and coffee that’s actually strong enough to wake you up. With an 8.3 rating, it’s clearly hitting that sweet spot where expectations meet reality, and after staying here, I get why people keep coming back.

Rooms

• Estimated price from: $89. Studio – Queen Bed with 1 large double bed for Max persons: 2
• Estimated price from: $103. One-Bedroom Suite – Queen Bed– Garden view with 1 large double bed for Max persons: 2
• Estimated price from: $110. Two-Bedroom Suite, Queen or Twin Bed– Garden view- with 2 single beds, 1 extra-large double bed and 1 sofa bed for Max persons: 2
• Estimated price from: $293. Three-Bedroom Suite, Queen and Twin Bed– Garden view with 2 single beds and 2 extra-large double beds for Max persons: 5

Reviews

• Elkareemy from Egypt – 26 May 2025 (9/10)

  Speacial Thanks to Mr Mostafa at reception, he was very helpful

• Dejan_bgd from Serbia – 20 May 2025 (8/10)

  Meal in restaurant is classic 4* there is no many choice but always chicken, beef and fish. Hotel is very clean and well maintained but rooms definitely need renovation (furniture) because I always compare this with other Jaz hotels. Beach is 800m but you have shuttle bus. Animation team is funny and perfect. Two pools are clean and well maintained.
  
  What could be improved: Food makes problem whole 10 days for my and my friends even they are from Egypt. On the other side water is very strange taste beacuse water is not in bottles…

• Osama from Egypt – 7 May 2025 (9/10)

  Room : Big room and even can accommodate up to 4 persons , with entire kitchen
  Food : very nice food in the main restaurant and the snacks bar on the beach was really nice
  Animation : Above average with some entertainment activities at night
  Service : Friendly and very nice staff ( at reception, restaurant )
  
  What could be improved: Although I asked for connected rooms or rooms near to each others, but I had to get one room in a different building which i had to go every time to another building to check my daughters
  First day: there was no water bottles in the room

• Nagy from Egypt – 5 May 2025 (8/10)

  The staff were very polite and helpful especially the reception team Mr. Ghareb & Mr. Mostafa check in process was quick and easy.
  Also I would like to thank Mr. Mahmoud( housekeeping ) for the nice hospitality offered during our stay.
  Also the staff and the chefs at the main restaurant were welcoming and offering us extra food from now and then and keep asking about our opinion on the food taste and quality .
  The beach area was wonderful and the sea is available for swimming and snorkeling.
  The active pool was heated and nice .
  The quality of drinks were quite fine.
  The lunch area at the beach was nice but it was almost fully occupied during lunch time as it cater more than 3- 4 hotels. But the beach staff were always on fire working too hard to cater & to make all guests satisfied , despite that some guests were rude and impolite.
  
  What could be improved: To be clear it’s a 3 star hotel not 4 stars as per booking.com
  The room needs to be renovated.
  The hotel is far from the beach , yet they offer shuttle bus but still you have to abide and follow up shuttle bus schedule.
  Little bit boring at night, weak night show and activities.
  The children accommodation policy is strict compered to others hotels.
  Finally, if you have medical issues this hotel won’t suit you as some specific accommodation such as “studios” are only available on the 3rd floor whereby No elevator is available at the hotel , while the one bedroom suite is limited between ground floor & on the 1st floor whereby the stairs of the 1st floor are high & hard for people that can’t walk or have medical issues.

• Eng from Egypt – 8 April 2025 (8/10)

  The working personals were nice and welcoming.
  The Aqua Park facility was fantastic.
  The restaurant varieties were perfect and the food test was fantastic . I would like to thank Chef Mohamed (on the grill) for the beautiful smile and welcoming.
  The Mekadi market was a way from the hotel by 5 minutes walk, yet the beach was quite far by walk. You could use the shuttle for it.
  Also the car parking was perfectly shaded to maintain your car.
  
  What could be improved: I reserved a two bedroom apparent, the electrical sockets were not enough. There were only two sockets for the whole apparent.
  The water heater was too smaller for a family, especially that the second bathroom wasn't equipped with a shower, therefore one bathroom was usable.
  The furniture was quite old.

• Alaa from Egypt – 5 April 2025 (9/10)

  Nice food, very tasty
  Hospitality from staff
  Active entertainment team
  Aqua and beach very beautiful
  
  What could be improved: I recommend to make lights at golf area
  It will make view more wonderful
  
  Pool is bit small

• Lina from United Kingdom – 20 February 2025 (8/10)

  The water park, the staff in the restaurant, and the all inclusive food is delicious, so big shout out to the kitchen and restaurant staff. Thank you
  
  What could be improved: The reception can be rude sometimes. They don’t understand that children can be tired after swimming so when the room’s key/card wasn’t working, we call the receptionist for help, little did we know that his shift was nearly over so he wanted us to go to him instead, to get another key. But the child didn’t want to go, but this receptionist guy doesn’t want to hear explanations why we couldn’t go to him, and looked really pissed when he brought the key to us. It’s not our fault that the room
  Key is not working is it? Why make us feel guilty for asking another key

• Marwa from Egypt – 10 February 2025 (9/10)

  it was very nice stay
  
  What could be improved: far from beach & aqua Park but finally it was good

• Mohamed from Egypt – 6 February 2025 (9/10)

  Very nice staff
  Very quiet resort
  
  What could be improved: Not a problem although it’s a very good quality but it needs a little bit more variety of food

• Rezk from Egypt – 30 October 2024 (8/10)

  All the staff are nice.
  
  What could be improved: I did not like the distance between the resort to the beach. If you missed the shuttles, you have to wait additional hour to get on the next shuttle.

SURROUNDINGS

Facilities